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FREQUENTLY ASKED QUESTIONS


Which fabric can I use it on?

You can safely use your steamer on all fabric, including the most delicate and un-ironable like crêpe, silk, linen, embroidery, tulle etc. Of course, you can use it on other fabric materials like cotton, polyester, denim, wool, nylon...

When steaming a delicate piece, make sure to keep a 1cm gap between the steamer and the garment to avoid direct contact.


What are the main uses for this product?

  • Look professional on business trips
  • Supplement ironing on family holidays
  • Steam delicate fabric and impossible to iron pieces
  • Look tidy when you are too lazy to set up the ironing board
  • Quickly refresh your outfit when you have no time to iron
  • Look elegant even if you don't own a full iron and board
  • Deodorize clothes
  • Disinfect and clean mattress, curtains, plush toys, towels etc.
  • Refresh upholstery

Can I travel with my steamer?

Yes of course! You can even bring it with you in your carry-on suitcase. Its small size and lightweight make it convenient to travel with, and it will pass airport security.


Simply make sure the reservoir is empty before you travel with your steamer.


What result should I expect from my steamer?

The SteamSmart S200 Pro is efficient at eliminating wrinkles on a wide variety of fabric in a record time.

You should expect to be able to quickly refresh your daily outfit or a couple of pieces of clothes while traveling.


IMPORTANT: It is not a replacement for a full iron. You should not expect to iron your entire batch of laundry with this device or you will be deceived. It is however a great alternative when using an iron is not convenient or possible to get a clean and tidy look.


How heavy is the SteamSmart S200 Pro?

The device weighs 0.6 kg. It is the lightest steamers available, as most other travel steamers weigh over 1 kg. 


Can I use tap water?

In general, you can indeed fill the reservoir with tap water.


If you live in an area known for its hard water, it might be a good idea to use a water softener or distilled water to prevent the risk of limescale.


Can I use my steamer overseas?

Our steamer works with 220-240V power outlets, including all countries in Europe, Africa, the Middle East, and Oceania.


Some countries use 110V such as the US, Canada, Japan, and most countries in South America. You cannot use this steamer with 110V unless you use a voltage converter.


If you're unsure, please check the voltage of your destination before using your steamer.For a complete list of countries using 220-240V in the world, please check out this link: https://bit.ly/2EaIfI4


What about shipping and delivery?

How long does one full tank last?

Great question! The water tank is 100mL and can last up to 10 minutes of continuous steam.


You should be able to steam 2-4 pieces of clothes on one full tank. If you need to steam for longer, you can fill up the tank again. Make sure to unplug the device before you refill the water tank.


Note: Turn the steam OFF using the switch button when you are not actively using the device.


Can I use it to clean?

You can use your steamer to deodorize your clothes, refresh upholstery, and disinfect plush toys, towels, and mattresses for a more hygienic home.


Does it work well on thicker garments?

The SteamSmart S200 Pro works well on thin and thick fabric including vest, denim, and light coats. To get better results, attach the brush to the device and press the steamer against the garment for a deeper penetration of steam.

Click here to contact us if you have any other question!