We focus on producing high quality appliances as we thrive to develop new technology. We aim to make our products more convenient, and deliver a unique customer experience.

While we are confident in our products' quality, we also test a lot of our products to make sure quality is reliability meets our quality standards. However, some defective units sometimes to make it through our quality control system and end up in one of our customers' hands.

Are you one of those unlucky customers?

Please get in touch with us and our team will make it right!

NOTE: Some technical issues can be easily solved through talking to our customer service. Please talk to us first and describe your issue.


We offer a 100% Satisfaction Guarantee. Love it or return it. As simple as that.

Every original retail order comes with a 30 Day Money Back Guarantee starting on delivery date. Please contact us if you're not satisfied with your product.

Every new S200 Pro comes with our industry's best warranty - Steam Care.

Once your steamer is registered, we provide each original retail purchaser a warranty against defects in materials and workmanship for 2 Years.

You will find the website address to register your steamer in the box and in the user manual. If you threw the box away and can't access the link, please message us with your Name and Order ID.

This warranty does not cover:

- Damage or failure due to accident, misuse, abuse, or neglect

- Improper follow-up of user manual

- Filling the device with anything but water

- Malfunction caused by improper power outlet voltage

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